I met Angelina (name & background changed for confidentiality) as part of a team coaching exercise with a health care provider in Singapore several years ago. She was the lead nurse in a high pressure, highly stressful ICU department. As the long and stressful shifts had started to take a toll, the coaching was targeted to find ways for the team to work more sustainably, whilst maintaining the kind of agility and good results the unit was known for.
As the coaching project progressed, I got to know more about the personal side of some team members. One stood out for me … the lead nurse, Angelina. She clearly was the centrepiece of the unit, supporting everyone, especially the younger nurses and doctors, in a caring way. At times, she could also be tough. For me, she was the “tiger-mum” of the organisation, making sure things got done and nobody was lost along the way
After one of the workshops, Angelina opened her heart and told me her story. I was stunned and, honestly speaking, quite taken aback. [Read more…] about The gift beside the rubbish bin