effective leader

Why You Should Master The #1 Hostage Negotiation Skill

Joerg Kuehn · Sep 29, 2021 · Leave a Comment

sept1 1 - Why You Should Master The #1 Hostage Negotiation Skill

Chris Voss had been with the FBI’s Joint Terrorism Task Force for several years when he became intrigued by the idea of becoming a hostage negotiator. To try his luck, he went to Amy Bonderow, who ran the FBI’s crisis negotiation team in New York at that time.

“I want to be a hostage negotiator,” Voss said.

Amy replied “Well, everyone does. Do you have any training, experience, credentials or a degree in Psychology/Sociology?”

Chris had none of it, but did not give up: “Come on, there must be something I can do?”

How to breakout of the drama-triangle?

Joerg Kuehn · Aug 25, 2021 · 6 Comments

aug1 1024x683 - How to breakout of the drama-triangle?

Nearly 10 years ago, while I was still working at P&G, I faced my biggest professional crisis. It made me think and do the impossible. I called in sick, despite being perfectly well physically.

What had happened? I’d become caught in a drama triangle, complete with a persecutor, rescuer, and victim. More on all that in a moment, but first … back to the story.

Could this trick help us through the tough winter ahead?

Joerg Kuehn · Oct 28, 2020 · Leave a Comment

It was a lovely evening on 25th May 2005 in Istanbul. One hour before the Champions League Final between AC Milan and Liverpool FC, coach Rafa Benitez, began to share the line-up for the Liverpool team.

After hearing the seventh name, Didi Hamann realised that he was not in the squad for the probably most important game of his career. Later in his bestselling book, The Didi-Man – My Love Affair with Liverpool, he would describe that moment as follows: “My stomach churned. I did not hear anymore after that. I was on the bench. It hit me like a hammer blow.”

Hamann continues: “I have to thank my previous coach, Gerard Houllier, for how I was able to deal with it. Gerard used to say: ’If you are not selected for the game, you have 2 minutes to get over your disappointment. Then you get your head up, as if you were going to play and prepare yourself!’”

The game starts with Hamann on the bench. And what a game it was. AC Milan totally outclassed Liverpool and seemed to be able to score at their leisure. Not even one minute was played when it was 1-0 for the Italians. Playing like they were “from a different star,” they added another 2 goals to make it 3—0 when the half time whistle blew.

Everyone thought, “That’s it. Game over.

5 remarkable teachings from the “Normal-One”

Joerg Kuehn · Aug 27, 2020 · Leave a Comment

aug1 - 5 remarkable teachings from the "Normal-One"

On October 9^th 2015, during his first press conference as the newly appointed coach of Liverpool Football Club, Jürgen Kopp was asked how he would describe himself in the light of Jose Mourinho’s name for himself … the “Special One.”

After a brief thought, Jürgen answered, “I am coming from a small village in the black forest. Maybe you can call me “The Normal One.””

His humble roots and tremendous drive to win, together with his deep understanding of people and life, has made Jürgen Klopp one of the best football coaches in the world, bringing the Premier-League title back to Liverpool in July 2020 after 30 long years.

Sports can teach us a lot about business and life, so I thought why not describing 5 of Juergen’s magic lessons and show how we can apply them to actual leadership situations in our businesses and lives.

aug2 300x200 - 5 remarkable teachings from the "Normal-One" 1. Never walk alone!

Chelsea FC was leading Manchester City 2-1 on 26^th of June 2020. There were only seconds left to play. If the score held, it would give the title to Liverpool. Juergen, who was watching the game with his Liverpool team, picked up the phone and called his mum.

effective leader

Please connect here: